Privacy Policy

Last updated: 10 November 2026

1. Who we are

Velixa Health ("Velixa", "we", "us") provides home nursing and home care services in Bangalore, Karnataka, India. This policy covers our website, our booking and job application forms, and information you share with us by phone, WhatsApp or email.

We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and their rules, as applicable.

2. Information we collect

When you book or ask about care

• Your name, phone / WhatsApp number, email and area or address in Bangalore.
• The patient's name, age and health details you choose to share, such as the condition, the doctor's prescription, discharge summary, medicines, allergies and photos of wounds.
• Health readings our nurses record during visits, such as BP, pulse, oxygen, sugar, temperature and weight, and notes about the care given.
• For Velixa ParentCare, the contact details of family members who receive visit reports.

When you apply for a job

• Your name, contact details, area, qualification, experience, registration number, languages, resume and anything else you send us.

Automatically

• Like most websites, our hosting provider may log basic technical data such as your IP address, browser type and pages visited, for security and to keep the site working.

3. How we use your information

• To reply to you, plan visits and send the right nurse or caretaker.
• To give safe care exactly as your doctor has prescribed.
• To keep care records and share visit reports with you and the family members you name.
• To contact your doctor about the patient, when you ask us to or when the patient's safety needs it.
• To send bills and receive payments.
• To review job applications and contact applicants.
• To meet our legal duties and protect patients, staff and our business.

We do not sell your information, and we do not use your health information for advertising.

4. Who we share it with

• Our nurses and caretakers who are assigned to the patient, only what they need to give care.
• The patient's doctor or hospital, when you ask or when it is needed for the patient's safety.
• Family members you have told us to update.
• Service providers that help us run our work, such as Supabase (our secure database, hosted in Mumbai, India), WhatsApp (Meta), Google (Gmail), our form email service (FormSubmit) and our website host. They may process data on their own servers, including outside India.
• Authorities, when the law requires it.

5. How long we keep it

We keep care records for as long as needed to give care and to meet medical record and legal requirements. Enquiries that did not lead to a booking, and job applications that were not taken forward, are deleted when no longer needed, usually within 12 months. You can ask us to delete your data sooner (see section 7).

6. How we keep it safe

• Only staff who need the information can see it.
• Our staff are told to keep patient details private and not to share them outside work.
• We use password-protected accounts and devices.

No system is 100% secure, but we take reasonable steps to protect your information and will inform you if a breach affects you, as the law requires.

7. Your rights

You can ask us to:

• Tell you what personal data we hold about you or the patient you care for.
• Correct anything that is wrong or out of date.
• Delete your data, unless we must keep it by law.
• Withdraw your consent. This may mean we can no longer give some services.
• Name someone to use these rights for you if you are unable to.

Write to us at velixahealth1@gmail.com and we will reply within a reasonable time.

8. Cookies and website data

Our website does not use advertising or tracking cookies. Fonts are loaded from Google Fonts, which may receive your IP address. Links to WhatsApp, Instagram, Facebook, X and LinkedIn take you to those services, which have their own privacy policies. If we add analytics in the future, we will update this page.

9. Minors and patients who cannot consent

If the patient is under 18, or cannot give consent because of illness, a parent, guardian or family member responsible for them gives consent on their behalf.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date at the top.

11. Contact and grievances

For any question or complaint about your data, contact our Grievance Officer:

• Email: velixahealth1@gmail.com
• Phone / WhatsApp: +91 74839 85244
• Velixa Health, Bangalore, Karnataka, India

If you are not satisfied with our reply, you may contact the Data Protection Board of India.